Setup & configuration
Connect sources and define ownership, priority and status rules.
Read the guideFeatures Converse
Converse product system
Inbox & Triage
Prioritise customer conversations with full operating context.
What this system changes
Prioritise customer conversations with full operating context.
Daily operation
Read, assign, respond, escalate and close conversations.
Read the guideAutomation
Route threads and create follow-up work from triage conditions.
Read the guideMeasurement
Measure response state, backlog, handoff and resolution movement.
Read the guideGovernance & controls
Protect customer data and preserve decision history.
Read the guideOperating model
From configuration to accountable outcome.
Adrox treats this capability as part of a connected workflow. It receives context, supports operating work, produces observable output and remains inside tenant, permission and approval boundaries.
Context
Connect sources and define ownership, priority and status rules.
Action
Read, assign, respond, escalate and close conversations.
System behaviour
Route threads and create follow-up work from triage conditions.
Evidence
Measure response state, backlog, handoff and resolution movement.
Control
Protect customer data and preserve decision history.
Next step
Use the linked product guides to configure and validate the workflow in your own tenant.
Implementation conversation
Map this feature to your sources, owners, channels and required operating outcome.
Discuss implementationPackage comparison
See how this feature’s configuration, operation, automation, measurement and controls map across packages.
Open the 320-facet matrix